Shipping policy
Shipping Policy
Last updated: 14th April 2025
At Freeplay, we’re committed to getting your order to you quickly and safely. This Shipping Policy outlines how we handle deliveries within New Zealand and Australia.
📦 Shipping Destinations
We currently ship to:
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All regions across New Zealand
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All states and territories within Australia
🚚 Processing Time
All orders are processed within 1–3 business days (Monday to Thursday, excluding public holidays and weekends). You’ll receive a confirmation email with tracking information once your order has been shipped.
📮 Estimated Delivery Times
| Destination | Estimated Delivery Time |
|---|---|
| New Zealand | 1–4 business days |
| Australia | 3–10 business days |
Please note: Rural or remote areas may require additional delivery time.
💲 Shipping Rates
Shipping rates are calculated at checkout and are based on the delivery address and size/weight of your order. Occasionally, we may offer free shipping promotions, which will be clearly advertised on our site.
🧾 Customs, Duties & Taxes
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New Zealand Orders: No additional duties or taxes apply.
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Australian Orders: Orders may be subject to import duties or taxes upon arrival. Freeplay is not responsible for any additional charges incurred during customs clearance.
📦 Order Tracking
Once your order is shipped, you’ll receive an email with your tracking number and link. Please allow up to 24 hours for tracking info to update.
📬 Delivery Issues
If your order hasn’t arrived within the estimated timeframe:
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Check your tracking info.
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Contact the delivery provider (listed in your confirmation email).
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Still need help? Reach out to us at freeplayenquiry@gmail.com.
🚫 Undeliverable Packages
If a package is returned due to an incorrect address or failed delivery attempt, we’ll contact you to arrange re-delivery. Additional shipping charges may apply.
✉️ Contact Us
If you have any questions about shipping or your order, contact us at:
Email: freeplayenquiry@gmail.com
Business Hours: Monday–Thursday, 9am–5pm (NZST)